Scott LiPera ResumeBlog


Saturday, February 19, 2005
 

Scott D. LiPera
San Francisco, CA
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PROFESSIONAL SUMMARY


Management Consultant and IT Engagement Manager with 10 years experience selling & leading consulting engagements, managing client relationships, implementing enterprise software, redesigning business processes, and building teams. Unique experience leading both consulting and operational teams. Consistently recognized for unwavering customer focus, leadership, initiative, decisiveness, and collaborative work style.

WORK EXPERIENCE


Business Consultant 2001-Pres
Strategy, operations & IT consultant helping companies improve overall customer focus by aligning operational strategy, service delivery processes, and IT system requirements.

Senior Manager, Professional Services 1999-2001
Cygent(acquired by Convergys), San Francisco, CA
Led consulting team that delivered approximately 15% of corporate revenue for enterprise software startup building customer management solutions. Responsible for selling, staffing & overseeing customer engagements, managing multiple project managers and technical architects, and ensuring overall customer satisfaction.

Manager, Management Consulting Practice 1998-1999
Cambridge Technology Partners, San Francisco, CA
Led consulting teams delivering to Fortune 100 and middle-market clients, mostly in high tech and financial services.

Manager, Strategy Practice 1997-1998
CNgroup (acquired by CommerceOne), Palo Alto, CA

MBA Candidate 1995-1997
Haas School of Business, University of California at Berkeley
Consultant to several firms in a variety of areas as part of course of study, including AirTouch Communications (now Vodafone), Cambridge Technology Partners, NetChannel (acquired by AOL), and Project Open Hand.

Manager, Global Customer Services 1993-1995
Applied Materials, Santa Clara, CA
Promoted 3 times in 2 years while building a new product division’s customer support team, which was responsible for all aspects of customer care, including sales support, implementation, technical support, and product feedback.

EDUCATION


Masters of Business Administration
Haas School of Business
University of California at Berkeley

Bachelor of Science, Chemistry, Magna Cum Laude
University of Southern California


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